How do I sign up?
Click here to access the registration form. Registration is quick and easy. Once registered you will receive details on how to contact Love British Food to provide them with the details for your listing on their Local Food Directory.
Can anyone sign up?
We have set out to create a simple to use and inviting service accessible to anyone with or without prior experience of selling online. All we ask is that you are a business or individual based in the UK and you are not looking to sell imported products.
How much does it cost?
We take no commission so you can keep the full value of your sales. The only transaction related charges are the acquirer fees for the card payments, currently 1.4%+20p per transaction.
Access to The Produce Market is based on a subscription fee. The subscription fee is £20 per month and this is all you will have to pay regardless of how many orders you receive. This also provides you with a listing on the Love British Food local food directory.
Who fulfils the orders?
As the seller, you receive the orders directly and fulfil the orders directly to the customer. You may charge for delivery as you normally would.
How do I receive payment?
Buyers will make payment using a credit or debit card. You will receive a confirmation email that payment has been received by us and we will then endeavour to forward this payment to a nominated bank account straight away, and certainly no longer than 3 working days after the order is placed (less the card acquirer fee of 1.4%+20p per transaction).
How do I customise my store page?
On the seller panel, click on the button labelled store information. Here you can add as much or as little about yourself. You can add your business details, logo, write your story and add photos using the add files button at the bottom of the page.
How do I set up and manage my subscription?
Before you can start selling you must select a subscription level. Once selected you need to enter your payment details.
You may cancel your plan at any time before your subscription renewal date.
Can I offer local delivery?
Yes. You can offer local delivery so buyers can find you by entering the areas you serve in your store page.
Can I offer collection of orders?
Yes. You can offer a click and collect service where the order is either prepaid or paid for on collection as you prefer.
How do I receive the orders?
Orders placed through the website will show in your seller panel for you to fulfil. You will also get a confirmation email when an order is received.
How do I add a product?
Select ‘products’ on the seller panel and the product page will open. To add a new product click on the + symbol to open the listing page. On the listing page you must complete the entries marked with a red star, and the rest are optional.
How do I view my orders?
Click on ‘orders’ on the seller panel to view your orders.
Can I export orders into my own system?
Not at the moment. You will receive a confirmation email and you can download a pdf of the order details.
Do I need to offer returns and refunds?
Sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
Unless faulty, the following types of items are non-refundable: baby milk or food, frozen, perishable, personalised, bespoke or made-to-order items.
Customers will be entitled to return any products (including those listed as non-refundable) that fail to meet specifications or are unfit for consumption. Sellers must be notified within 14 days of receipt of the item in question.
Can I promote my business beyond having a store page?
Yes. We would like to offer ways to promote your business on the website, through our social media channels, via our newsletter or by being included in an advertising campaign. Options such as occupying a featured seller space on the website, featured product space on the website, social media posts, and newsletter spaces will be available to purchase via the seller panel. If you would like to be part of a specific advertising campaign please get in touch with us at firstname.lastname@example.org.
Who do I contact for help using the website or for general queries?
Visit the contact us page for details on how to contact us.
How do I close my account?
Via the seller panel you can select ‘remove as seller’. This will remove yourself account and all saved information.